T&cVersion 1.0 Son Güncelleme: 02 Mayıs 2025

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Our Website and Services use cookies. By using the Services and agreeing to these Terms, you consent to our use of cookies as described in our Privacy Policy.

(A) References

References in these Terms to “we”, “us” and “our” are to Ecowise Ekodenge Ltd, registered at 184 Shepherds Bush Road, London W6 7NL, United Kingdom (the “Company”).

Our Services help you understand compliance requirements as well as communicate and manage information about products that you own, handle, or need information about, for placement on the market and across their life cycle — including compliance, traceability, sustainability and circularity data — and to exchange that information with other product life cycle parties, including Product Users.

References to “you” and “your” are to any person accepting these Terms, whether as an individual or on behalfof a company or another entity.

If you accept these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, its affiliates, and all users who access the Services through your Account. If you do not have that authority, you may not accept these Terms on the entity's behalf, and the entity is not authorised to use the Services under your Account.

If you operate an organisation on our Services, you must ensure that every individual with access to an Account within your organisation has read and understood these Terms. You accept that any action taken by such an individual may result in enforcement measures being applied to the organisation's Account.

Where you create an account to access the Services (an “Account”), you must provide accurate registration information and keep it up to date.

The following additional defined terms are used throughout these Terms:

“Client” a registered organisation, and its authorised users, that has paid or is in the process of paying fees for enhanced access to the Services, including paid tiers of the Software Platform or Knowledge Hub.

“Subscriber” an individual (rather than an organisation) who has paid or is in the process of paying fees for a personal plan on the Software Platform or Knowledge Hub.

“Free Account” an Account that is not linked to an active paid subscription held by a Client or a Subscriber.

“Consumer” an individual acting for purposes wholly or mainly outside their trade, business, craft or profession, within the meaning of the Consumer Rights Act 2015. Where these Terms refer to your rights or status “as a Consumer”, this is the meaning intended.

“Product User” an individual who accesses product life cycle information made available through the Services, for example by scanning or otherwise viewing a Digital Product Passport, whether or not that individual holds an Account or has otherwise agreed to these Terms in that capacity.

“Content” all text, images, data and software made available through the Services, other than Your Content.

“Client Data” any data, reports, Digital Product Passports, or other output generated using the Services from a Client's or Subscriber's own information.

“Your Content” any material — including text, images, data, audio or video — that you submit tothe Services, for any purpose.

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(B) General Disclaimer

1. Exclusion of warranties, representations and guarantees

The Services, and all Content made available through them, are provided on an “as is” and “as available ”basis, without warranties of any kind, whether express, implied or statutory, except as set out in Clause 15 or as required by law. You are responsible for evaluating, and bear the risk associated with, your use of the Services, including any reliance on the accuracy, completeness or usefulness of any Content.

Content made available through the Services — including compliance status indicators, regulatory summaries, sustainability scores and any other output — is provided for general informational purposes only and does not constitute legal, regulatory, tax or professional advice. It should not be relied upon as a substitute for advice from a qualified professional, and we accept no responsibility for decisions made on the basis of such Content. You should seek independent professional advice before making any compliance, regulatory or business decision.

2. Product and data information

We make reasonable efforts to display product, compliance and sustainability information as accurately as possible, as supplied to us by Clients and other data sources. We do not guarantee that such information (including specifications, certifications, carbon or circularity data) is accurate, complete, current or free of error, and your display of it may not exactly reflect the underlying product or data source.

3. AI-assisted features

Certain Services, including the Knowledge Hub, may include AI-assisted features (such as an AI assistant that summarises articles or suggests related resources). These features are provided to support, not replace, your own judgement: they may occasionally produce inaccurate or incomplete output and must not be relied upon as professional, legal, technical or compliance advice without independent verification.

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(C) Terms and Conditions of Use

4. Users of the Services

The Services are provided to individuals aged 18 or over, and to Clients and other organisations acting through authorised individuals. Where the Knowledge Hub is made available to a younger audience for educational purposes, we will state any different age requirement, together with any parental or guardian consent needed, on the relevant part of the Services. Accounts registered by bots or other automated means are not permitted and will be removed. You are responsible for all activity carried out through your Account.

5. Access to our Services

Subject to your compliance with these Terms and payment of any applicable fees, during the term of your subscription we will make the Software Platform and Knowledge Hub available for you to access and use remotely, for your own personal purposes or, where you are a Client, the internal business purposes of your organisation, in accordance with the usage parameters (such as user seats, modules, or API limits) attached to your plan. This permission is non-exclusive and non-transferable, and ends when your subscription ends.

This Clause 5 covers our Content. It does not restrict your use of your own Client Data, which remains yours to use, share and rely on for your business purposes, including sharing it with your own customers, partners or regulators.

In relation to our Content, you must not: (a) republish it elsewhere, including on another website; (b) sell, rent, or make it available to third parties; (c) publicly display it outside the Services; (d) reproduce or exploit it for a commercial purpose beyond your permitted use; (e) edit or otherwise modify it; or (f) redistribute it, except where it has been made expressly available for redistribution.

6. Acceptable use

You must not use the Services in a way that causes or may cause damage to the Services, or impairs their availability, security or performance, or in a way that is unlawful, fraudulent or harmful, or in connection with any unlawful, fraudulent or harmful purpose.You must not use the Services to store, transmit or distribute any material that consists of or contains malware, spyware, a virus, worm, keystroke logger, rootkit or similar malicious code.

You must not carry out systematic or automated data collection (including scraping, data mining or harvesting) in relation to the Services without our express written consent, except where such access is indistinguishable from ordinary human use and does not attempt to bypass our security controls. This Clause 6 does not restrict your use of any API or integration we make available to Clients as part of their plan, used in accordance with the applicable usage parameters. You must not use the Services to send unsolicited commercial communications, or for marketing purposes, without our express written consent.

You must not create multiple Free Accounts to circumvent usage limits, share your Account credentials except where your plan expressly permits this, or attempt to access another user's Account or data without authorisation.

7. Accounts, restricted access and inactivity

Access to certain areas of the Services is restricted to Clients or other authorised users, and we may restrict access to further areas at our discretion. Where you are given or generate a password or other credential, you must keep it confidential and notify us immediately in writing if you become aware of any unauthorised use of your Account. You are responsible for activity on the Services arising from any failure to keep your credentials secure, and we may disable your Account at our discretion, without notice, in the circumstances set out in Clause 18.

We may suspend or delete a Free Account, and content associated with it, following 12 consecutive months of inactivity, having first sent reminders to the recovery email address on the Account at 30, 15 and 7 days beforehand. An Account under an active paid subscription is always treated as active; if that subscription lapses or is cancelled, the Account becomes subject to this Clause again. If exceptional circumstances prevent you from remaining active, contact us before deletion occurs so that we can assist.

8. Fees, payment and subscriptions

Where you become a Client or Subscriber, you agree to provide current, complete and accurate account and payment information, and to keep it up to date so that we can process transactions and contact you as needed. All fees are in pounds sterling, and VAT or other applicable taxes will be added as required. We may correct pricing errors even after payment has been requested or received, and reserve the right to refuse or limit any order, including where we reasonably suspect an order is placed by a reseller, distributor, or to circumvent order limits.

Paid subscriptions to the Software Platform or Knowledge Hub are billed on the cycle shown at the time of purchase (monthly, annually, or otherwise) and renew automatically at the end of each cycle unless cancelled beforehand. We may change our fees; where a price change affects your renewal, we will give you reasonable advance notice, and you may cancel before the new price takes effect via your Account dashboard or by contacting us.

Certain plans are intended for Clients (businesses, organisations and other entities); other plans are intended for individual Subscribers. Depending on your status (Client or Subscriber) and your place of purchase, prices may be displayed inclusive or exclusive of VAT or other indirect taxes, as required by applicable law.

9. Changing or cancelling your plan

You may upgrade your plan at anytime, with the new plan and any additional fees applying immediately (any unused balance from your current cycle will be credited towards the upgrade where our billing system supports this). You may downgrade your plan, or cancel a subscription, at any time; the change takes effect from the start of your next billing cycle, and your existing access continues until then.

10. User content

Your Content must not: (a) be defamatory or maliciously false; (b) be obscene, indecent or pornographic; (c) infringe any copyright, trade mark, database right, design right, or other intellectual property or confidentiality right; (d) infringe any privacy right or data protection legislation; (e) constitute negligent advice; (f) incite the commission of a crime, or breach any court order or official secrets legislation; (g) breach any legislation on discrimination or hatred based on a protected characteristic; (h) breach a contractual obligation you owe to any person; (i) depict graphic or gratuitous violence; (j) be untrue, inaccurate or misleading; (k) contain instructions or advice which, if acted upon, could cause illness, injury, death or other loss or damage; (l) constitute spam; or (m) be threatening, abusive, harassing or otherwise likely to cause needless anxiety or offence to a reasonable person.

Your Content must be lawful andmust accord with generally accepted standards of behaviour for the relevant part of the Services. You must not submit Your Content that is, or has been, the subject of any actual or threatened legal proceedings.

You retain ownership of Your Content, but grant us a worldwide, royalty-free licence to host, reproduce, display and distribute it for the purpose of operating, securing and improving the Services. We may edit or remove any Your Content submitted to, or hosted on, the Services, although we do not undertake to actively monitor all such content. If you become aware of content that breaches these Terms, please notify us by email or via our contact form.

11. Intellectual property and feedback

We own all intellectual property rights in the Services, including the Eco Wise name, logo and related branding,the underlying software, and all Content, except for Your Content, and all such rights are reserved. These Terms do not transfer any ownership of the Services or the underlying software to you. Nothing in these Terms grants you any right to use our branding or Content outside of the use of our Services as set out in Clause 5, except as expressly permitted in writing. If you send us feedback or suggestions about the Services, you grant us an unrestricted, royalty-free licence to use that feedback for any purpose, without obligation to you.

12. Third-party websites and services

The Services may contain links to third-party websites or services. These links are provided for convenience and are not endorsements. We have no control over, and accept no responsibility for, the content of third-party websites, or for any loss or damage arising from your use of them.

13. Privacy and data protection

Our Privacy Policy, available at eco-wise.co.uk/privacy-policy, explains how we collect, use and protect personal data in connection with your use of the Services and your browsing of the Website. By agreeing to these Terms, you also agree to our Privacy Policy.

Where, in providing the Services, we process personal data on behalf of a Client or Subscriber acting as data controller, and that data is subject to the UK GDPR (or, whereapplicable, the EU GDPR), our Data Processing Agreement, available on request, applies and is incorporated into these Terms.

14. Service availability

We aim to make the Services available with an average monthly uptime of 99.5% or better, excluding scheduled maintenance that we announce in advance.

Downtime resulting from any of the following is excluded from this aim: (a) factors outside our reasonable control; (b) actions or omissions of a user or third party; (c) faults in a user's own equipment or internet connection; (d) suspension or termination of an Account under these Terms; or (e) announced scheduled maintenance.

This Clause 14 sets out our operational aim rather than a guaranteed service level, and does not itself entitle you to service credits or a refund, unless a service credit scheme is expressly stated in your plan.

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(D) Liability & Indemnity

15. Limitation of liability

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability which cannot lawfully be limited or excluded under the laws of England and Wales.

Subject to the paragraph above,our total liability to you arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence) or otherwise, is limited to the greater of £100 or the total fees you have paid us for the relevant Service in the 12 months before the event giving rise to the claim.

Subject to the same paragraph, we are not liable for any indirect or consequential loss, or for loss of profits, revenue, business opportunity, goodwill or data, arising out of or inconnection with these Terms. This Clause 15 does not affect your statutory rights as a Consumer.

16. Indemnity

Where you use the Services as a Client or otherwise in a business capacity, you agree to indemnify us, our officers, employees and contractors (together, the “Indemnified Parties”) against any losses, damages, costs, liabilities and reasonable legal expenses arising out of: (a) your breach of these Terms; or (b) a third-party claim that you have breached these Terms, save to the extent the claim is caused by an Indemnified Party's own breach of these Terms or negligence. This Clause 16 does not apply to the extent you are using the Services as a Consumer. We will give you prompt notice of any claim covered by this Clause 16, and you may not settle any such claim in a way that admits fault on our part without our prior written consent.

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(E) General and Interpretative Provisions

17. Term and termination

These Terms apply for as long as you hold an Account or otherwise use the Services. You may close your Account, or cancel a paid subscription, at any time via your Account settings or by contacting us at info@eco-wise.co.uk; cancellation takes effect at the end of your then-current billing cycle, as set out in Clause 9.

We may suspend or terminate your Account or these Terms in accordance with Clause 18 (Breach of these Terms), or otherwise where required by law, subject to any notice period set out in that Clause.

On termination or expiry of your Account for any reason, your right to access the Services ends. For 30 days following termination (the “Retrieval Period”), we will, on request, make your Client Data available for export in a commonly used format. After the Retrieval Period, we will securely delete or anonymise remaining Client Data, save to the extent retention is required by law or set out in our Privacy Policy. We may charge our then-current reasonable fees for export assistance requested beyond a standard self-service export.

Clauses 1 (Exclusion of warranties), 11 (Intellectual property and feedback, in relation to rights already granted), 15 (Limitation of liability), 16 (Indemnity) and 23 (Law, jurisdiction and disputes) continue to apply after termination or expiry of these Terms.

18. Breach of these Terms

Without prejudice to our other rights, if you breach these Terms, or we reasonably suspect that you have, we may take one or more of the following actions: (a) issue you a formal warning;(b) temporarily suspend your access to the Services; (c) permanently prohibit your access to the Services; (d) block access from your IP address or device;(e) contact your internet service provider to request that they restrict your access; (f) bring court proceedings against you for breach of contract; (g) suspend or delete your Account; and/or (h) remove or edit any of Your Content. Where we suspend, prohibit or block your access, you must not attempt to circumvent that action, including by creating or using a different Account.

19. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to the Services or to applicable law. Where a change is material, we will give at least 30 days' notice by email or a notice within the Services before it takes effect. If you do not agree to a material change, you may cancel any paid subscription before it takes effect; continued use of the Services after a change takes effect means you accept the updated Terms.

20. Entire agreement

These Terms, together with our Privacy Policy and any separate subscription or Client agreement establishing you as a Client, constitute the entire agreement between you and us in relation to your use of the Services, and supersede all previous agreements on the same subject of these Terms. Where you have entered into a separate written agreement with us that expressly varies these Terms, that separate agreement prevails to the extent of anyconflict.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be treated as removed from these Terms, and the remaining provisions will continue in fullforce and effect.

22. Assignment

We may assign or transfer our rights and obligations under these Terms, in whole or in part, and may use contractors or agents to help fulfil them. You may not assign or transfer your rights under these Terms without our prior written consent.

23. Law, jurisdiction and disputes

These Terms are governed by, and will be construed in accordance with, the laws of England and Wales, and any dispute relating to them is subject to the exclusive jurisdiction of the courts of England and Wales.

Before starting formal proceedings, we encourage you to contact us at info@eco-wise.co.uk so that we can try to resolve the issue directly. If you are an individual such as a Subscriber or Consumer with an unresolved complaint, you may also be able to refer the matter to an alternative dispute resolution (ADR) provider; details are available on request. This Clause 23 does not affect your statutory rights as a Consumer.

24. Contact us

If you have any questions about these Terms, please contact us at info@eco-wise.co.uk or write to us at 184 Shepherds Bush Road, London W6 7NL, United Kingdom.